Terms and conditions
Our customers will be offered craftsman made products direct from our workshops, with the assurance that our timbers have been sourced from sustainable forests and our processes have not caused unnecessary pollution or damage.

We will do our utmost to ensure that the goods and services are clearly and accurately described and that the furniture we deliver arrives safely and to our customers satisfaction.

Payment Options
We accept payment by cheque (made payable to Benchmark Furniture Ltd.) and credit/debit cards. Payment must be made in full at the time of placing orders. Cash purchases can be made for smaller items at our showroom.

Return Policy
We take great pride in all our goods being made to exceptional standards ensuring quality control throughout the making process. However, if your purchase does not meet with your approval upon receipt, please notify us within 7 days. Return the item(s) in "as new" condition within 14 days to guarantee a refund. We are unable to refund shipping, handling or insurance charges, except of course in the case of any errors on our part.

Products that are made to special order cannot be refunded, unless there is a fault with the product.

Faults
If we make a mistake, the most important thing to do is to put it right. Where a damaged or faulty piece of furniture has been delivered, we will do our utmost to rectify the error as quickly as possible to the satisfaction of the customer, and if that cannot be done, we offer a full refund including our delivery costs.

Transport, Delivery & Assembly
All deliveries will come directly from our workshops in Berkshire, and where possible, orders will be delivered and, if required, assembled by Benchmark staff. Delivery on the UK mainland within 50 miles of Benchmark including the M25 will be £50.  Deliveries further afield will incur an increased charge,  dependant on distance and postcode. Please allow up to ten weeks to receive your goods although we may be able to make and deliver sooner. Occasionally orders may take up to 12 weeks to complete particularly bespoke items. You will be advised of this at the time of ordering.

Delivery outside the UK
All the above information is based on UK deliveries. For deliveries outside the UK please ask for a quotation 01488 608020.

Guarantee
We are confident that our furniture will stand the test of time and offer a 5 year guarantee against defective workmanship and materials on all our products. However this does not include natural wear and tear and please do remember that most of our furniture is made of solid timber, so you should expect it to move slightly in mildly humid or overly dry conditions.